What are the most common shipping Services and Fees?
Common Shipping Services and Fees
RPP Containers and Bulk Container Express have partnered with industry-leading freight providers to ensure fast and accurate delivery of our customer's orders. With a truly national delivery footprint and over 350 state-of-the-art terminals across the country, FedEx Freight Priority provides accurate online end-to-end tracking and shipment visibility. RPP Containers and Bulk Container Express proudly provide unsurpassed efficiency and impeccable delivery time frames to ensure customer satisfaction.
By partnering with industry-leading freight providers, RPP Containers and Bulk Container Express are able to pass on significant discounts to our customers and ensure the highest level of customer service. Our main distribution warehouse, centrally located in Cincinnati, OH, has standard transit times that range between 2-5 business days, and 80% of the US population falls within the 3-day transit area, including New York, NY – Orlando, FL – Dallas, TX – Fargo, ND – Denver, CO.
When customers check out on our E-commerce website Bulk Container Express, it will prompt them to choose their type of delivery, either residential or commercial shipping, plus a special service if needed. Special delivery services offered by Bulk Container Express include Residential Delivery, Lift-gate Service, and Limited Access Delivery. Special services are not mutually exclusive, and a combination of services may be necessary to ensure the proper delivery of your order. Here is a link to all of Bulk Container Express shipping options.
Commercial Delivery
For most LTL carriers, many of our deliveries are likely business-to-business (B2B), home offices, eCommerce warehouses, and 3rd party logistic centers. Now freight shipping is becoming ever more prominent in residential settings. The freight company will expect the recipient to unload the products from the truck when it arrives at the delivery address. A loading dock, forklift, or pallet jack may be required. Suppose the recipient does not have a loading dock or equipment to unload the order from the delivery vehicle. In that case, selecting a special delivery service (lift-gate) in addition to standard shipping charges may be necessary.
Residential/Farm Delivery
LTL carriers classify residential delivery locations as private residences, apartment complexes, businesses located at a private residences, and farms. Plus, if the location is not designed to accommodate 53’ freight trucks. Carriers justify residential fees based on the fact that residential streets are narrower and more difficult to maneuver. If your destination qualifies as” Residential” it is necessary to select the proper service level during checkout to ensure receipt of the order.
Limited Access Delivery
Limited access would be classified as storage units, churches, synagogues, temples, schools, commercial establishments not open to the walk-in public during normal business hours (gates or guard shack), construction sites, fairs or carnivals, prisons, military bases/installations. If your delivery falls under limited access, additional coordination between the customer and the freight company will be required. An additional fee must be collected for the order to be properly delivered.
Please keep in mind the carrier has the final word on these issues and the charges can rarely be disputed.
Frequently asked questions from customers
Q: My shipping location receives 53’ freight truck all the time plus has no heavy traffic or restrictions. Can we remove these charges?
A: We receive this question a lot from our customers, but the answer is no. As mentioned above, LTL carriers have the final say on what is or is not a residential location, and sometimes with borderline cases, it is best to check with our knowledgeable team here at Bulk Container Express by giving us a call or contacting us via online chat feature.
Q: I forgot to include the residential service on my sales order. What’s the worst that could happen?
A: If you’ve placed an order without requesting a residential service for delivery, and the shipment has not yet been picked up, you can fix this by contacting our team here at Bulk Container Express. We will gladly help revise your quote/sales order and additional pricing. As long as the new paperwork is used, the carrier should have all of the relevant information and there should be no issues.
If you’ve forgotten to let us know, and the carrier thinks they will be delivering to a business with a dock instead of a residence, this could lead to issues such as missed deliveries. The freight company will dispatch a 53’ truck that is too large to access the delivery location, which can result in delays, avoidable extra charges, and needless headaches. These re-delivery fees are billed directly to the customer not to Bulk Container Express.
Bulk Container express realizes that residential charges are an inconvenience to you, the customer. For this reason, we will select notify before delivery to make sure the delivery goes with as few delays or hiccups as possible. If you need to set an appointment, we can arrange for that too.
Do you have questions?
In conclusion, shipping costs are determined based on the order's size, weight, and destination, along with any additional service charges necessary for delivery. Shipping charges may be estimated prior to placing an order. Don't hesitate to reach out by phone, email, or chat if you have questions pertaining to your delivery location.
Jordan Seta |Account Manager
As an account manager, Jordan works diligently with all of her customers to find the right container for the customer's application. Jordan has years of experience and knowledge in the bulk container industry.
